In January of 2003, the Board established a policy and procedure to enable spending of non-governmental funds/interest to support customer needs. Flex funds are utilized on behalf of our customers when they have needs that can’t be met by other governmental funds. Individual needs range from eye glasses (not covered by Medicaid), a bus ticket to get someone back home if they’ve become stranded, addressing brief periods of homelessness, and other short term acute crisis needs.

Funds expended are never more than $300 unless a special case warrants it. The Flex fund prevents individuals we support from accessing higher levels of care because these funds allow for stabilization and allow the individual to continue accessing in home Medicaid supports. Often these funds can fill short term needs while our Personal Agents help the individual create a longer term plan.